Professionally-trained personnel. Extensive support network.
Elken Service Global Team
A world-class product requires the support of a top-notch service team. Genuine filters. Prolonged filter lifespan. Peak purification performance. Speedy and reliable 24-hour turnaround service time. Over 100 personnel well-versed in every aspect of the Bio Pure water purification system. Over 20 years of experience in maintenance and troubleshooting. These are just some of the reasons why Elken Service is the only authorised after-sales service provider for Bio Pure users.
Service on Demand. Always on Standby.
Comprehensive Service Solutions
Our job is to ensure your Bio Pure is always working at optimal performance. Our service commitment is to meet a 24-hour response time.
InstallationOur technician will help you determine the most ideal spot to place your Bio Pure unit.
MaintenanceAnnual maintenance* of your Bio Pure unit is recommended to ensure its peak performance. Our service includes checking feedwater TDS and pressure, electronic and mechanical parts and leakage, changing of tubes, and cleaning of water tank, dispenser and tray.
* Half yearly maintenance is recommended for heavy usage
Repair
Service PackageAttractive service packages are offered from time to time. Do contact us to find out the latest package.
Global Support Team. One Call Away.
+6 03-7985 9377
Kuala Lumpur Johor Bahru, Johor Ipoh, Perak Seberang Jaya, Penang Melaka Kuantan, Pahang Kuching, Sarawak Sibu, Sarawak Kota Kinabalu, Sabah Global Support Team. One Call Away.
Malaysia
Kuala Lumpur Kuantan, Pahang Johor Bahru, Johor Kuching, Sarawak Ipoh, Perak Sibu, Sarawak Seberang Jaya, Penang Kota Kinabalu, Sabah Melaka 
Best Practices Award for Customer Service Leadership in Asia Pacific by Frost & Sullivan in 2012, 2013, 2014 and 2015.
Best Practices Award for Customer Service Leadership in Asia Pacific by Frost & Sullivan in 2012, 2013, 2014 and 2015.
Real professionals. Genuine parts.
Maximising Peak Performance
Producing H2O day in, day out requires hard work. To sustain the peak performance and enhance the lifespan of your Bio Pure water purification system, you need regular service to check the water purity, identify clogging or damage to the RO membrane, system pump and purification system.
Timely change of filters
Frequency of change depends on household size, filter lifespan and water quality. Your unit may require more frequent servicing if your household has many members or the water supply to your area is very dirty.
Original and genuine filters & parts
Cheap counterfeit parts promoted by unauthorised technicians are often made up of used filters or filters containing recycled materials which will leak into drinking water or worse, damage the RO pump. Elken Service is the sole authorised agent that provides original and genuine filters and parts for Bio Pure.
Service Warranty
Limited warranty on spare parts and workmanship is provided by Elken Service. Talk to us if you have any queries.
Timely filter replacement. Longer system lifespan.
Regular Maintenance
Each Bio Pure filter is uniquely designed with different mediums and/or components to remove certain sizes and categories of contaminants. In order to maximize the efficiency of the different filters at the lowest cost, regular servicing is recommended. This also helps to protect and prolong the lifespan of the more expensive components in your water purification system.
| Filter | Recommended Period | Consequences of Overdue Filter Replacement |
| Pre-Sediment Filter | 3 months (DIY) | Filter gets clogged & water flow reduces. Eventually, the reduced water flow will overheat the system and damage the RO pump. |
| Sediment Filter | 6 – 12 months | |
| Activated Carbon Pre-Filter | 6 – 12 months | Carbon filters remove chlorine in water. When the filter becomes saturated, chlorine can flow into the RO membrane and damage it. |
| R.O. Membrane | 18 – 36 months | Contaminants will leak into drinking water and affect water purity. The RO pump is also forced to work harder and may become irreparably damaged over time. |
| Activated Carbon Pre-Filter | 18 – 36 months | Water may have a stale or strange aftertaste and no longer tastes fresh or ‘sweet’. |
* This is only a recommendation. The actual replacement time will depend on the quality of the feed water, usage and maintenance of pre-sediment filter.
** New Bio Pure units enjoy 1-year warranty on parts and an extra 1-year warranty when the unit is serviced by Elken Service within the 1st year of purchase. (applicable to Malaysia, Singapore & Brunei only)Simple Troubleshooting Tips
Having some trouble with your Bio Pure system? It may just be a minor issue that does not require professional help. Do try these simple tips before calling Elken Service.
Unpleasant water taste- When was the last time your technician cleaned your storage tank?
If no maintenance service has been performed for > 1 year, call Elken Service for a maintenance service that comes with free tank cleaning service. - Was the unit unused for more than 3 days?
If yes, drain the water through the faucet and empty the water tank. Allow the system to purify water and taste the water again. - Is your unit overdue for servicing?
If your unit has not been serviced for over 6 months (normal usage) or 12 months (heavy usage), call Elken Service for an appointment to service unit and replace clogged filters. - When was the last time you replaced the tubing into your unit?
It is advisable to change all tubing once a year. You may call Elken Service for servicing or purchase high quality tubing with the same original specifications
Water purification volume is less than usual / specifications- Is the power plug properly connected to the AC outlet?
If not, please remove & reconnect plug. - Is the water supply valve closed?
If yes, please reopen it. - Is one of the filters clogged because of overdue service?
If your unit has not been serviced for over 6 months (normal usage) or 12 months (heavy usage), call Elken Service for an appointment to service the unit and replace clogged filters.
Water temperature is not hot or very hot (N Series only) when either of these functions is activated
- Is the heating system ON/OFF switch in the ON position?
If not, please switch it ON. - Is the ECO mode switched ON?
Reset the ECO mode by switching the unit OFF. Switch it ON again after 10 seconds.
* If both of these do not resolve the issue, there may be a problem with the heating system.
Water temperature is not cold when the function is activated (selected models with Cold Water mode)- Is the cooling system ON/OFF switch in the ON position?
If not, please switch it ON. - Is the ECO mode switched ON?
Reset the ECO mode by switching the unit OFF. Switch it ON again after 10 seconds.
* If this does not resolve the issue, there may be a problem with the cooling system.
Water is not dispensed when the function is activated- Is the power plug properly connected to the AC outlet?
If not, please remove & reconnect plug. - Is the water supply sufficient?
Check if the volume of incoming water at other taps is also affected. If yes, call your local water provider or concessionaire (e.g. Syabas) to resolve your water supply issue. - Is the rotary knob (N Series only) pointing to the correct mode?
If not, please turn it to the right position.
Unit suddenly stops operating- Is the power plug properly connected to the AC outlet?
If not, please remove & reconnect plug. - Is the unit’s electrical supply cord damaged?
If yes, please call Elken Service to replace the cord. It is important that the cord is replaced with a genuine part to avoid any malfunction of the unit. - Is the circuit breaker in your house operating properly?
If yes, then perhaps the fuse in the Bio Pure plug has blown. Replace the fuse (13 amps) and reconnect to power supply. If your power supply still trips, remove plug from socket and call Elken Service for breakdown service. - Is there any overflow or leakage of water from the unit?
Check for water puddles outside your unit. If so, please switch off unit as well as the incoming water supply immediately and call Elken Service for breakdown service.
Speedy Response. Reliable Service.
3R Rule for Appointment / Breakdown Service
Making an appointment just requires 3 simple steps.
Request to fix time (for Malaysia)
9.30am – 6.00pm 9.30am – 12.30pm 
Reminder
An SMS will be sent to you upon confirmation of your appointment stating the date and service number of your appointment.
For breakdown service, Elken Service guarantees a 24-hour turnaround time within 50km of the nearest service center:
Recognise your Authorised Technician
2 |
Reminder |
3 |
Recognise your Authorised Technician |
Service Vehicle
Emblazoned with Elken Service
Service Uniform
Professional white & grey Elken Service uniform
Service Order
Confirm unique code before work commences
Original Packaging
Genuine parts are in sealed Bio Pure packaging
E-Invoicing
Invoice emailed directly to you
Warranty on Service
Enjoy an automatic 3-month warranty on the workmanship and manufacturing defect on parts when you engage Elken Service’s Authorised Technician.
* Applicable to Malaysia, Singapore & Brunei only
Warranty on Service
Enjoy an automatic 3-month warranty on the workmanship and manufacturing defect on parts when you engage Elken Service’s Authorised Technician.
* Applicable to Malaysia, Singapore & Brunei only
We Are Just A Call Away!
General Office
Phone Number 
Whatsapp 
Email 
Customer Service Hours 9.30am – 12.30pm (Saturday)
Service Centre
Phone Number Email General Office
Phone Number Whatsapp Email Customer Service Hours 9.30am – 12.30pm (Saturday)
Service Centre
Phone Number Email 
